Please contact us if your question is not in our top frequently asked questions.
Do you provide instruction for all skill levels?
We provide excellent Chinese language instruction for everyone from beginners to advanced learners.
How to book a class session?
Every session can be booked individually or a student may choose to sign up for more than one at a time. Modifications and cancellations can occur up to 12 hours before class start time. We send email reminders to all students so they will never miss a session.
Should I take more than one session per week?
Learning a language takes time and continuous effort. We recommend more than one session each week in order to immerse yourself in the language experience and learn more easily. The schedule is up to you and depends on your goals, available time and skill levels. We are available to discuss the best course of action and scheduling for you at any time and are able to increase or decrease the session amounts as well.
How long does each class session last?
There are two session lengths available: 30 minutes and 50 minutes. The length is determined by the level of the class and the age of the participants. We suggest the younger students six years old and below should take the 30 minute classes.
Will the credits I receive for the classes ever expire?
The class credits will never expire. You can choose to use them for sessions now or in the future.
Who is teaching these classes?
Every teacher can speak both English and Mandarin Chinese. They are native speakers who have ongoing training in online video and teaching techniques. Every teacher is assessed regularly to ensure the highest quality.
What are the payment options?
We currently accept payment through PayPal or by credit card through the PayPal portal. Explore our prices here.
Can I get a refund if I decide not to take the class?
We are so sure you will be happy with your decision to take this class that we happily offer a full 14 day money back guarantee. No one has changed their mind about taking the class so far, but we understand things can change. The refund includes unused credits on your account minus the free bonuses.
Can I access the sessions on my smartphone or mobile device?
Yes! Our classes are available for all mobile devices and responsive to all screen sizes: computer, laptop, tablet and smart phone.